Our approach to Anti-Social Behaviour (ASB)
We are committed to taking appropriate action to deal with anti-social behaviour (ASB) carried out by or towards RFHA residents. All reasonable steps will be taken to ensure our residents comply with their obligations under the terms of their Tenancy Agreement. We will not tolerate ASB towards our employees or contractors and will deal very firmly with such incidents.
We recognise the importance of multi-agency working and will actively work with other agencies to deal effectively with ASB. We will provide support for victims and witnesses and handle all reports of ASB professionally, confidentially and sensitively. Firm action will be taken to tackle persistent ASB including injunctions, tenancy demotion and possession proceedings.
What Is Anti-Social Behaviour?
Following consultation with our residents, examples of conduct that we consider to be ASB are:
- excessive noise (constant dog barking, loud music, late night arguments/parties, disturbances in the street);
- fouling of public areas;
- trespassing;
- vehicle nuisance, irresponsible driving, engine revving, inconsiderate parking, abandoned vehicles;
- accumulations of rubbish;
- abusive language;
- vandalism;
- throwing of stones or other objects;
- intimidation;
- illegal or immoral activities within or in the locality of a RFHA property;
- violence or threats of violence including domestic violence;
- irresponsible use of fireworks;
- harassment especially (but not only) on the grounds of race, colour, disability, religion, belief, sex or sexual orientation.
This is not an exhaustive list and we will treat each report individually.
Factors we will also take into consideration when defining ASB are:
- recurrence, timing and intensity of events;
- the effect that the behaviour is having on other people, the community or the environment.
Our Confidentiality Policy and Equality & Diversity Policy are also available
How We Deal With Complaints Of Anti-Social Behaviour (ASB)
We will treat all complaints of anti-social behaviour seriously and investigate each complaint carefully.
Complaints of ASB can be made verbally or in writing to our offices. A complaint form will be completed by our Customer Support Team or the Housing Officer.
Response times are as follows:
| Level Of Risk |
Nature of Behaviour |
Response Time |
| High | Violence or threat of violence, risk of injury, racial or sexual harassment, serious damage to property, major noise nuisance, domestic violence. | 1 working day |
| Moderate | Abusive language, illegal or immoral activities, intimidation, vandalism. | 5 working days |
| Low | Low level nuisance, pet problems, boundary disputes, fouling of public areas, minor noise nuisance, accumulations of rubbish, vehicle nuisance, trespass. | 10 working days |
The Housing Officer will contact the complainant to establish the facts. If the complainant has not spoken to the other party and if the complaint is considered to be low risk, we will give advice to the complainant about discussing the problem with the person/s concerned prior to us taking any action.
We are committed to keeping complainants informed of the outcome of our investigations and any action taken. We will always seek permission from the complainant prior to disclosing any information to an alleged perpetrator. When dealing with complaints we will always observe the principles laid down in our Confidentiality Policy and Equality and Diversity Policy Statement.
A full copy of our Anti Social Behaviour policy is available.
Our Anti-Social Behaviour Advice leaflet is available.